International Shipping Terms
DPD Shipping Update (14/12/2022)
Unfortunately due to the Royal Mail strikes, this has impacted DPD and they are experiencing extreme delays with deliveries across the whole of the UK. The Finnmark team are working around the clock to get everyone's orders out as soon as possible, we understand the frustration caused by this.
However, we do ask that all customers remain polite & courteous when calling the customer services & sales team. Please understand that we are trying our best & unfortunately this is totally out of our control.
The shipping costs will be automatically calculated in the checkout phase. Depending on your chosen service, we ship from our warehouse and aim to dispatch within 1-3 working days (for any items requiring dispatch on a double euro pallet and over). Items with lead times can take longer to dispatch and this means shipping times can range from next day to 14 working days sometimes longer.
Domestic UK Shipping & Delivery
Click here for Domestic Shipping Information & Delivery Charges.
Ex-works Collection for International Customers
Finnmark Sauna are able to offer Ex-Works Incoterms for international customers wishing to collect and export goods from us.
Shipping to EU countries **-Post-Brexit Update**
We have suspended orders for delivery to EU countries outside mainland UK.
Until we have clearer information of the new requirements to ship to these areas, we cannot accept orders. Hopefully in a few months time, we can re-assess this and re-start deliveries.
Any orders placed for delivery to these countries will therefore be cancelled and refunded.
In some cases we can ship to Eire, Republic of Ireland. Contact us for a quote.
Shipping to US
We are still accepting orders to the US. Due to high parcel volumes within the shipping system across all couriers, orders might take a few more days to be dispatched, but you will be notified as soon as your parcel leaves our warehouse. You will receive a tracking link from our courier service to be able to track your parcel on every step of its journey.
LIQUIDS & PLANT MATERIALS: Please be aware that we can't ship liquids and plant materials (such as whisks) to the US and orders will be (part-) cancelled and refunded accordingly.
US AIR FREIGHT
Price based on weight from £19.99