Warranty Info

Warranty Information

Manufacturers Warranty

A two year manufacturers warranty applies on all products commencing from the point of sale/purchase from Finnmark Ltd.

#1: What does this warranty cover?

The warranty covers it covers any defects in material and workmanship under normal use. A warranty claim cannot be made on domestic equipment being installed in a commercial environment.

#2: What will we do to correct problems?

In the rare case that a warranty claim is required, Finnmark Ltd provide replacements for any confirmed broken parts of a product. Where this is not possible, Finnmark may offer a replacement but the customer may be required to return the product to Finnmark Ltd or to the manufacturer, at the customers expense. The customer should follow the claims procedure laid out below.

#3: How long does the coverage last?

The manufacturers warranty covers all items purchased directly from Finnmark Ltd for 2 years commencing the point of sale/purchase by the customer.

#4: What does this warranty not cover?

The following are not covered by the manufacturers warranty:
- Theft or loss of the product.
- Usage of domestic equipment within a commercial environment.
- Damage of a product resulting from negligence.
- Damage of a product resulting from unauthorized modification of the product.
- Damage caused by natural disaster.
- Consequential and indirect damage caused.

#5: What do you have to do?

To make a warranty claim, the customer is required to:
- Provide all information required by Finnmark to assess the issue.
- Finnmark Ltd may request detailed photographs of the product. For example a heater may require photos of the elements, power supply and drivers to assess what may be required to fix the product.
- Finnmark Ltd will make a judgement based on this information as to what replacement parts may be needed or if the product needs to be returned and replaced.
- Where a replacement is granted, the customer must first return the initial product to Finnmark Ltd or may be required to be sent to the product manufacturer, this will be confirmed by Finnmark Ltd during the claims procedure. The return shall be at the expense of the customer and should be sent via a recorded courier service. Finnmark Ltd holds no liability for items lost or damaged in transit.

#6: Applicable Laws

All warranty claims are handled in accordance with the laws of the United Kingdom where Finnmark Ltd is based and registered.