About this Sauna Heater
Less is more. The simple and stylish Tulikivi Rae heater is the finishing touch for your sauna, no matter whether you choose the dark-grey granite or white marble surface. Placed on the sauna stones, the Deco White decorative stones crown the graceful looks of the heater.
Combine with an aesthetic Control Unit
Connect the Rae heater to a Tulikivi Touch Screen control unit and you can programme both the heating time and temperature to match your preferences. The heater can be connected to a KNX building automation system.
Cover: Nero Assoluto granite
Dimensions: WxDxH: 400 x 400 x 950
The heater can be bought in a couple of different versions:
For 6.8 kW or 9 kW heaters: You will receive a soapstone cover, a heater body (UK-Body) with a 60kg steam stone compartment, with heating elements and a compatible 240V PC board (or a D-Body with no controller/PC board when you select no controller). Temperature sensor included.
For 10.5 kW heaters: You will receive a soapstone cover, a heater body (D-Body) with a 60kg steam stone compartment, with heating elements and a compatible 400V PC board (For 3-Phase Power Supplies).
Control Units: In addition, the heater can be controlled with the Tulikivi Touch Screen or KNX module system, which are to be bought separately.
For your information, this can also be controlled with other producers' controlling systems.
Sauna Stones: 60kg of steam stones is required (Olivine, Vulcanite or Rounded Olivine). The dropdown stone options will provide you with enough stones to fill your heater (e.g. 3 x 20kg Boxes of Grade A Finnish Olivine Sauna Stones). The white cover stones can be bought separately through their own product page.
For shipping prices please see our Shipping terms page.
We hope that you will be happy with everything you purchase from Finnmark. If you are not happy with your purchase, please get in touch with our customer service team and return your product with proof of purchase to:
Finnmark Returns, Unit 44 Enterprise City, Meadowfield Avenue, Spennymoor, DL16 6JF
- Within 30 days from the date of purchase or receipt of the product, whichever is the latest date.
Please read the sections below for more information:
Any damages or quality issues must be clearly written on delivery notes and the damages must be reported to Finnmark Limited within 24 hours of the delivery. No claims for damages or quality issues will be accepted if delivery notes are not signed for as damaged.
Goods must be checked on delivery. Any quality issues, shortages in quantity or missing items must be written on delivery notes and reported to Finnmark Limited within 24 hours of delivery. No claims for quality issues, shortages or missing items will be accepted if delivery notes are not signed for as short.
Goods where damage is identified at the point of delivery can be refused by the customer and will be rerouted to us. On receipt of the goods, we can provide a refund or replacement.
You will be required to undertake troubleshooting to establish the issue. You may be asked to provide photos and videos which will be required to diagnose the issues.
If your product develops a fault, this will likely be covered by the manufacturer's warranty. These differ from product to product and the warranty/guarantee information can be found in the relevant section on the product page. To discuss a manufacturers warranty claim, please contact our Customer Services team. They will require photo and video evidence to help submit your claim in order to resolve the issue. In some cases this may warrant a replacement part for repair or full exchange to replace the goods in accordance with the terms of the Consumer Rights Act 2015. This does not affect your statutory rights. The appropriate response will be established by our customer services team and their decision on the appropriate action is final.
Please note, on any of our sauna timber products, no manufacturer's warranty or guarantee is offered. The manufacturers do warrant the timber grading standards in line with the European or Canadian timber grading standards.
Right to cancel online orders
Under the Consumer Contracts Regulations 2013 you have the right to cancel your order, at any time up to 14 calendar days after the day on which you receive your delivery with the exception of any bespoke or made to order items, if unsure if the item is bespoke, please contact our sales team on:
The Customer must first contact us to let us know that you wish to cancel the order.
In the event that the goods have been received before an order is cancelled the products must be returned to the point of dispatch at the customer's own cost and risk.
The goods must not be unpacked and be sent back in the same condition as they were received. Once Finnmark Limited has been informed of the customer's intention to return products, the goods must be received at the point of dispatch within 7 days.
All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. The customer is wholly responsible for the goods in transit and any damage. Goods must be sent by secure carrier and signed for.
In the event that the goods were sent directly from a supplier, the return must be made to the dispatch depot. All supplier fulfilled return charges, including re-stocking charges, handling charges and haulage charges must be paid in full by the customer. Each manufacturer has specific return policies, including non-return policies, which will apply to the customers’ orders.
If the customer believes an order or part of an order to be faulty, please do not return the item before contacting our sales team to explain the problem. With regards to a fault, no full or part refunds or replacements can be issued without first establishing with Finnmark Limited and the manufacturer that the fault lies with the product, in line with the Faulty Products section above.
Receiving your refund
We will issue all refunds using your original payment method. If you originally paid for a product by debit or credit card, a refund will be issued to the same card used for payment.
Things to note:
- Unfortunately, we can’t return or exchange:
- Made to measure goods
- Bespoke fabricated goods
- Design Services and Design Fees
- Gift cards
- Perishable items
- Out of date products
- Products that were marked as non-returnable when you bought them
- Sale or Clearance Items
- Shipping costs of items that have been collected/dispatched.
Once goods have been received by Finnmark Limited, it will be inspected to ensure no transit damage and check the goods are in a resalable condition, refunds will be processed within 7 days. Refunds on goods returned directly to manufacturers are subject to longer processing periods. Only once Finnmark Limited have received confirmation of the refund from the supplier the refund will be processed and any manufacturer's charges deducted.
Delivery fees and charges will not be refunded.
Processing of Refunds
Once received and the return successfully passes inspection your refund will appear in your account in 3-5 days.
Your refund can take up to 14 days to appear in your account.