Design documentation service
Finnmark design & sales teams will provide relevant design documentation, as per example(s) provided.
What to expect:
One of our design consultants will schedule a video call to discuss the project, feasibility and design, material and layout options, and their benefits and limitations. You will need to provide plans and photos of the proposed space or spaces prior to this to be reviewed on the call. They will work through a series of detailed questions and options to help ensure we hit the nail on the head with the design. Please allow up to two hours for this call. If you are very decisive and know what you want, this may be faster. You will be sent a follow up email confirming what design preferences were agreed.
Following this, the design consultant will schedule in the time for the creation of your custom design pack.
The design pack includes:
- Illustrative dimensioned design (digital and printed A4 copy) Dimensioned site plan for your builder/contractor to work to. This includes Mechanical and Electrical recommendations for ventilation & power supply (digital and printed A3 copy)
- Fabrication drawing for the bench system, lighting and other custom items (digital and printed A3 copy)
- Phase plan/instruction guide for the installation (digital and printed A4 copy)
You will also get:
- A custom basket with all the specialist materials needed to complete this installation (email with link to custom checkout). ,
- A quotation for the prefabrication of the bench system and custom items in our workshop. Should you choose to go ahead with a prefabricated bench system, you will receive it in made-to-measure, easy to assemble elements with photo instructions on how to fit the benches in your sauna. This makes installation much quicker and easier on site. 
What you do not get:
- Project management
- Day by day installation support. We are happy to answer the odd question that might arise but most competent builders should be able to follow the plans and instructions without issue. **If the builder/contractor is having to call daily to ask questions we will need to charge for this time** This is not a managed installation service. For this, our bespoke service would be required.
Free redesigns – it is important that you are clear and concise in the call with our design consultant to ensure the specification is clearly understood prior to design work starting. Redesign work, if required, is billed for in advance.
The creation of the custom design pack is available at the one-time price of £700, charged in advance. Once purchased one of our team will be in touch to schedule your initial call.
 Not all materials.
 the basket will be based on materials that are available at the time, if you don’t intend to check out for several months please note the items may no longer be available when you come to check out. If you need to make substitutions due to this, you may require another design to accommodate the changes.
 This quotation is valid for 28 days. Once confirmed the bench system will be scheduled in to our fabrication pipeline. You should confirm with the design consultant on the initial call what current lead times are on specific materials and services required and confirming lead time requirements with candour.
 If your design is time sensitive, please ask for the current estimated timescales prior to committing to this service as we may not be able to deliver this service within your timelines.
For shipping prices please see our Shipping terms page.
We hope that you will be happy with everything you purchase from Finnmark. If you are not happy with your purchase, please get in touch with our customer service team and return your product with proof of purchase to:
Finnmark Returns, Unit 44 Enterprise City, Meadowfield Avenue, Spennymoor, DL16 6JF
- Within 30 days from the date of purchase or receipt of the product, whichever is the latest date.
Please read the sections below for more information:
Any damages or quality issues must be clearly written on delivery notes and the damages must be reported to Finnmark Limited within 24 hours of the delivery. No claims for damages or quality issues will be accepted if delivery notes are not signed for as damaged.
Goods must be checked on delivery. Any quality issues, shortages in quantity or missing items must be written on delivery notes and reported to Finnmark Limited within 24 hours of delivery. No claims for quality issues, shortages or missing items will be accepted if delivery notes are not signed for as short.
Goods where damage is identified at the point of delivery can be refused by the customer and will be rerouted to us. On receipt of the goods, we can provide a refund or replacement.
You will be required to undertake troubleshooting to establish the issue. You may be asked to provide photos and videos which will be required to diagnose the issues.
If your product develops a fault, this will likely be covered by the manufacturer's warranty. These differ from product to product and the warranty/guarantee information can be found in the relevant section on the product page. To discuss a manufacturers warranty claim, please contact our Customer Services team. They will require photo and video evidence to help submit your claim in order to resolve the issue. In some cases this may warrant a replacement part for repair or full exchange to replace the goods in accordance with the terms of the Consumer Rights Act 2015. This does not affect your statutory rights. The appropriate response will be established by our customer services team and their decision on the appropriate action is final.
Please note, on any of our sauna timber products, no manufacturer's warranty or guarantee is offered. The manufacturers do warrant the timber grading standards in line with the European or Canadian timber grading standards.
Right to cancel online orders
Under the Consumer Contracts Regulations 2013 you have the right to cancel your order, at any time up to 14 calendar days after the day on which you receive your delivery with the exception of any bespoke or made to order items, if unsure if the item is bespoke, please contact our sales team on:
The Customer must first contact us to let us know that you wish to cancel the order.
In the event that the goods have been received before an order is cancelled the products must be returned to the point of dispatch at the customer's own cost and risk.
The goods must not be unpacked and be sent back in the same condition as they were received. Once Finnmark Limited has been informed of the customer's intention to return products, the goods must be received at the point of dispatch within 7 days.
All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. The customer is wholly responsible for the goods in transit and any damage. Goods must be sent by secure carrier and signed for.
In the event that the goods were sent directly from a supplier, the return must be made to the dispatch depot. All supplier fulfilled return charges, including re-stocking charges, handling charges and haulage charges must be paid in full by the customer. Each manufacturer has specific return policies, including non-return policies, which will apply to the customers’ orders.
If the customer believes an order or part of an order to be faulty, please do not return the item before contacting our sales team to explain the problem. With regards to a fault, no full or part refunds or replacements can be issued without first establishing with Finnmark Limited and the manufacturer that the fault lies with the product, in line with the Faulty Products section above.
Receiving your refund
We will issue all refunds using your original payment method. If you originally paid for a product by debit or credit card, a refund will be issued to the same card used for payment.
Things to note:
- Unfortunately, we can’t return or exchange:
- Made to measure goods
- Bespoke fabricated goods
- Design Services and Design Fees
- Gift cards
- Perishable items
- Out of date products
- Products that were marked as non-returnable when you bought them
- Sale or Clearance Items
- Shipping costs of items that have been collected/dispatched.
Once goods have been received by Finnmark Limited, it will be inspected to ensure no transit damage and check the goods are in a resalable condition, refunds will be processed within 7 days. Refunds on goods returned directly to manufacturers are subject to longer processing periods. Only once Finnmark Limited have received confirmation of the refund from the supplier the refund will be processed and any manufacturer's charges deducted.
Delivery fees and charges will not be refunded.
Processing of Refunds
Once received and the return successfully passes inspection your refund will appear in your account in 3-5 days.
Your refund can take up to 14 days to appear in your account.